Return Policy

• At mychichome.com we understand that when shopping online, you may change your mind for whatever reason. We will be happy to accept a return for refund up to 30 days from your date of purchase. Within 30 days of receipt, we will not charge any restocking fees, however the return shipping fees will still apply. If a promotion on shipping fees was used against your original purchase (for example, “Free Shipping”), the shipping value will be deducted from the refund value given back to you. If the return is a result of product error or damages, we will reimburse you the return shipping costs.
• When deciding to make a return, please ensure that you send the items back to us in the original manufacturer’s packaging. Also, make sure that the merchandise is in the same new condition as when received. We are unable able to accept returns for items that are not in the original packaging or for items that have been used in any form. Please be aware that returns without an authorization number from mychichome.com will not be accepted at any time. All returns will be fully inspected by our returns department, and will be verified for the refund request. If you need more information on our return policy, please email customercare@mychichome.com.

Shipping & Delivery

• Our site offers the services of UPS and FedEx using “Standard Ground Delivery” for most of our shipments. When you shop online, you want your items delivered fast! We work extra hard to process and ship within 2-3 business days from our warehouse. Once you process and confirm a checkout on our site, it is often too late to cancel the order. However, please do contact us immediately to customercare@mychichome.com so that we can make every possible attempt towards the cancellation of shipping from our warehouse. Once payment has been confirmed and the order has been shipped from our warehouse, it can only be returned under our return policy guidelines. For Alaska, Hawaii and other international destinations, please email us for a shipping quote and the applicable tax information.